With turnover exceeding £100 million, sales achieving record highs over the past three years, in a market that continues to defy economic trends, KRONES UK has continued to invest in people.
With a field service team of almost 60 people within its 130 employees in the UK and Ireland, KRONES UK has recently introduced a brand-new service structure, with the emphasis on being “close to the customer”.
David Lovejoy, the Service Manager for the UK and Ireland said: “At KRONES, our customers are at the heart of everything we do, and we are committed to delivering the highest levels of Customer Service, through building strong and lasting relationships. Our aim is to support our customers to enable the highest possible efficiencies from their production lines.”
David continued: “KRONES UK’s new service structure splits the UK and Ireland into five distinct regions, and we have introduced Regional Service Managers, who will visit customers on a very regular basis to
support service needs.
The regional service manager’s role is to engage with our customers, our engineering teams and act as a focal point to KRONES. Whether there are issues on site that require immediate attention, or customers are looking to plan upgrades, retrofits, training, or any other support that is required, the regional service managers can assist.”
KRONES is also continuing to invest in its field-based service engineers. The company currently has around 60 service engineers, who are part of the KRONES global service network, supporting its growing market and wide-ranging technologies.
David added: ”It’s not just about the numbers, we also need to ensure that our engineers can support the technologies installed within our customer base. New technologies including aseptic filling and process technology is definitely an area of investment for many of our customers, and we are constantly investing in training to ensure that we are fully equipped to support them.”
For emergency situations, the company has further invested in its technical support and training team based at its offices in Westhoughto. The team is available to
assist with technical support by phone, and dial up connection directly to the machine,
to resolve customer issues as well as dispatching engineers.
If emergency parts are required, these can be dispatched immediately, at any time of
the day. With 24/7 availability of its ServiceLine from KRONES Germany, the company can therefore ensure that itscustomers receive whatever help is needed, whenever it is needed.