Last August, Krones UK launched a new service, to all its customers in the UK and Ireland, enabling them to obtain their own quotations for spare parts based on the operations manual of their specific machine. Since the service was introduced there are now over 600 clicks per month on the Krones.Shop.
Nigel Leah, Life Cycle Service Business Manager at Krones UK said: “The reaction to the new Krones.Shop has been really impressive from our customers, we initially said that we would have the machine specific mechanical manuals online for every Krones machine dating back to 2005 on the system. We are now in the process of expanding this for older machines that we know are in constant use here in the UK.”
Nigel continued: “This is a completely free of charge service for any customer with Krones machinery, if they are registered on the system it allows them to access their machine manuals on-line. This then enables them to view both their mechanical and electrical drawings and see individual parts prices which they can order instantly and if available they can be dispatched immediately.
For routine maintenance and planned overhauls, parts can be ordered via the Krones.shop and fitted by a Krones technician and, again, to ensure a comprehensive visit, a service request can be made in the same portal. There
is no limit to the number of users that each customer site can register.”
The Krones.Shop also highlights any machine upgrades that are available for a customer’s specific machine. These upgrades can give additional benefits and are categorised by increasing efficiency, reducing environmental impact, reduction in media usage, increasing quality and improving operator function. This demonstrates to customers that new technology can be incorporated into older machines, which can extend the life of a machine.
Krones offers lines for the beverage industry and food producers: process technology, filling technology, packaging machines, all the way through to IT solutions.